Improving Practice Processes

This plan was made up by a group of PM's after some discussion on how to create a good topic for practice sessions.  The theme is bloods but we feel this could be applied to almost any process within your practice.

Bloods

Facilitator: Practice Manager

1. Outcomes – whole team discuss what you want to get out of session (15 mins)
   1. Reduce workload for doctors/admin
   2. Reduce risk (lost tests)
   3. Create one mapped process for all to work with

1. Review of Current Processes – small groups of 4-6 people (30mins)
   1. Map process with post-it notes as it works at present and then bring together creating flowchart

1. Identify Risk Areas (pitfalls) – one group – get everyone to put up 3 ideas each of an area in the process they think is a problem (30 mins)

1. Break (15 mins)

1. How to Improve Processes – small groups (30 mins)
   1. Identify changes
   2. Discuss how you are going to implement

1. Summarise
   1. r/v outcomes (did you achieve what was in 1)
   2. make final new process/pathway

1. Evaluation
   1. What have you learned today?
   2. What are you going to do now, as result of this session
   3. And by when

TIPS

• Makes groups multidisciplinary
• Get 2 neighbouring practices together to share ideas