Improving Practice Processes

 

This plan was made up by a group of Practice Managers after some discussion on how to create a good topic for practice sessions.  The theme is bloods but we feel this could be applied to almost any process within your practice.

 

Bloods

Facilitator: Practice Manager

 

  1. Outcomes – whole team discuss what you want to get out of session (15 mins)
    1. Reduce workload for doctors/admin
    2. Reduce risk (lost tests)
    3. Create one mapped process for all to work with 
  2. Review of Current Processes – small groups of 4-6 people (30mins)
    1. Map process with post-it notes as it works at present and then bring together creating flowchart 
  3. Identify Risk Areas (pitfalls) – one group – get everyone to put up 3 ideas each of an area in the process they think is a problem (30 mins) 
  4. Break (15 mins) 
  5. How to Improve Processes – small groups (30 mins)
    1. Identify changes
    2. Discuss how you are going to implement 
  6. Summarise
    1. r/v outcomes (did you achieve what was in 1)
    2. make final new process/pathway 
  7. Evaluation
    1. What have you learned today?
    2. What are you going to do now, as result of this session
    3. And by when 

TIPS

  • Makes groups multidisciplinary
  • Get 2 neighbouring practices together to share ideas
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