Forth Valley CREATE 2024
Forth Valley CREATE 2024

Triage For Reception Staff

This would be a session for the whole practice team, in particular GP's and reception staff.  Depending on what your practice expects of the reception team you would explore issues with patients needing urgent assessment, patients needing urgent prescriptions, how to manage demand for 'on the day' appointments and still allow advanced booking.  You could discuss how to deal with house call requests.  The session should look to explore how the GP's feel things should ideally be run and then hear what obstacles the reception staff feel would make this hard.  Ideally at the end of the session  a written protocol should be produced that reception can then go back to in the future.  We have felt it necessary to repeat this session every year to update.  An example copy is available if you wish by emailing Dr Herron.


Just to make you aware that the 'Treating Access Toolkit' is now available on the RCGP website.  The link is as follows:
In relation to 'treating' access issues - the tool promotes:
considering the symptoms/making a diagnosis/looking at the severity of the problem/ agreeing how best to treat the problem.
Most Practices have similar problems - but that is not a 'one shoe fits all' fix.  It is important that the whole Practice Team is enaged in interrogating their ways of working and open to making change in an effort to try and improve access.
I think the 'Toolkit' is something that you can make good use of within your Practice.


Up and Coming Sessions

For Booking Forms go to Falkirk HSCP or Stirling and Clackmannan HSCP pages or email


CREATE Teams lunchtime sessions 2024


Next session: 


More information coming soon



Future CREATE CPR Events 2024


CPR Training sessions will be running across Forth Valley in 2024. Bookings will open 8 weeks in advance of each session. 


Thursday 19th September- Alloa Town Hall 12.30pm - 2pm


Tuesday 29th October - Leapark Hotel 12.30pm - 2pm



CREATE Hot Topics Events 2024


The last Hot Topics took place on Thursday 16th November 2023. 


There will be another session running in 2024. 

How to contact us



Clinical Lead

Dr David Herron



Yasmin Ali


Stirling & Clackmannan


Clinical Lead

Dr Scott Williams



Yasmin Ali


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