Forth Valley CREATE 2024
Forth Valley CREATE 2024

Reception Skills 1


This session can be split into thre sections and at each stage discussions about how your practice succeeds or fails in any area should be encouraged.


  • Customer care at reception; understand importance of customer care and how applies to patients, learn importance of customer care chain, discover the effects of poor customer care, share standards of customer care which other practices have developed, demonstrate good practice in customer handling


  • Managing risk at reception; understand why risk management is important to the practice, identify risks in the practice, have an overview of the legislation governing confidentiality, be able to identify ways to manage the risks to confidentiality, test your skills by working through case studies


  • Dealing with aggression; understand the reasons that can contribute towards aggression, recognise when communication is escalating toward aggression, understand the circle model of violence and where the trigger points are, learn strategies to deescalate aggression, value the status of the patient while protecting your own safety



Up and Coming Sessions

For Booking Forms go to Falkirk HSCP or Stirling and Clackmannan HSCP pages or email


CREATE Teams lunchtime sessions 2024


Next session: 


Sexual Health and Blood Borne Viruses


Tuesday 16th April




Email to book



POTS: Does it exist? 


Thursday 16th May




Email to book



Future CREATE CPR Events 2024


CPR Training sessions will be running across Forth Valley in 2024. Bookings will open 8 weeks in advance of each session. 


Tuesday 14th May - Stirling Rugby Club 12.30pm - 2pm


Wednesday 12th June - Dobbie Hall12.30pm - 2pm


Thursday 19th September- Alloa Town Hall 12.30pm - 2pm


Tuesday 29th October - Leapark Hotel 12.30pm - 2pm



CREATE Hot Topics Events 2024


The last Hot Topics took place on Thursday 16th November 2023. 


There will be another session running in 2024. 

How to contact us



Clinical Lead

Dr David Herron



Jill MacDonald


Stirling & Clackmannan


Clinical Lead

Dr Scott Williams



Jill MacDonald


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